Wholesale FAQ

Planning an order for your studio, practice or retail business? Here are the essentials to help you prepare your inquiry.

What is your minimum order quantity?

There is no minimum order quantity. Wholesale orders start from a single piece.

How soon are in-stock products dispatched?

In-stock products are dispatched within 2–3 days. This is the dispatch time, not the delivery time to your destination.

How long do custom orders take?

Lead times depend on the quantity and customisation requested. We confirm the timeline when preparing your quote.

Can you add my logo?

Yes, custom logo options are available. Tell us which instruments you are interested in and include your logo requirements in your inquiry.

Can I choose my accessories?

Yes. Accessories can be selected flexibly to suit your customers' playing, storage and transport needs. Options include knocking and grinding sticks, O-rings, soft cases, hard cases and storage bags. Tell us your preferences so we can confirm suitable options for the instruments you choose.

What tuning options are available?

Our catalogue includes instruments with 432Hz and 440Hz tuning options. Check the individual product page for the options listed and include your required tuning in your inquiry. For other tuning requests, contact us to discuss your requirements.

What should I include in my quote request?

Please include the product names or links, quantities, sizes, notes and tuning where relevant, accessory preferences, any logo requirements, and your delivery country. These details help us prepare a quote that matches your needs.

Who manufactures the instruments?

Vibemend brings you instruments from Beijing Harmony Sound Co., Ltd., based in Changping District, Beijing, China. Our company owns more than 6,000 square metres of factory space and a 1,500-square-metre showroom.

Ready to discuss your order?

Send your inquiry or learn more about wholesale and custom orders.