Refund Policy
You can return eligible items within 30 days of delivery. They must be in their new original condition and undamaged packaging with tags still attached. After 30 days, unfortunately, we can’t offer you a refund or exchange.
How to Initiate a Return
We want you to be happy with your purchase at Vibemind. But we understand that sometimes, a product might not quite fit your sound healing journey. That's why we've made our return process as simple as possible.
- Log into our Return & Exchange portal.
- Enter your order number, for example, #VM1234 Enter your email, zip, or phone.
- Choose the eligible item you wish to return or exchange.
Choose Store Credit or Exchange with No Restocking Fee
Choose an exchange or store credit with no restocking fee. Our goal is to help you find the instrument that resonates with you. Please reach out to us, and we'll be happy to guide you. Items must be returned in new original condition, and you are responsible for the shipping costs. Some oversized and final sale items are not eligible.
Damaged or Wrong Items with FREE Exchange
In the unfortunate event that you receive an incorrect or damaged item, please provide the pictures in the Return & Exchange portal. Our customer service team will arrange an exchange and/or a return at no extra cost.
Order Cancellations
Once an order has been placed, it cannot be canceled. Our fulfillment center processes orders immediately to ensure fast and efficient delivery. However, if we can stop your order, a 10% cancellation fee will be applied to your refund, or you can choose store credit with no fee.
Refunds
Refund to the Store Credit or Exchange
There is no restocking fee when you choose to exchange or receive your refund as a store credit. Certain limitations apply for large or multi-box items - however, the restocking fee is still reduced compared to the refund to the original payment.
Refund to the Original Payment
Refunds to the original payment method will incur a 15% restocking fee in addition to the shipping costs for items in original condition and packaging. Please note that we are not able to accept items that show signs of use or don't have the original packaging. The original shipping costs are also non-refundable.
Refunds are processed to the original payment method within 7-10 business days after we receive and inspect the return. Your bank may need extra time to process the refund.
The restocking fee helps us cover the costs associated with the original order preparation, including "free shipping", managing returns, inspection, professional cleaning, repackaging, and restocking the items to the fulfillment centers, so we can continue to offer high-quality products and ensure that all items are thoroughly inspected and professionally cleaned before being restocked.
Limitations
While we strive to provide the best possible service, please note the following limitations:
- Items showing signs of use or having damaged or missing the original packaging are not eligible for return or exchange.
- We allow one exchange per order. If the second item still isn't right for you, you'll need to return it, after which we'll process a refund minus the restocking fee. The reason we limit exchanges is to ensure we can maintain our high level of customer service and quick turnaround times.
- Our team must authorize all returns before they are sent back. This helps us keep track of any issues and handle your return more effectively.
- We cannot provide return labels for large and multi-box items, such as Singing Bowls Sets, Gongs and Accessories, Handpans, and Drums. You will have to arrange your own shipping for those items.
- Certain items are non-returnable, including but not limited to Singing Bowl Sets, Handpans, String Instruments (Guitars, Ukuleles), Woodwind Instruments, Incense, Gongs, Custom and One-of-Kind Items, Vintage and Discounted items.
Contact Us
For any questions or support, feel free to reach out to us at support@vibemind.com